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Home > > Customer Service

Returns

Canada returns only. For U.S. returns, please click here.

 

EXCHANGES:

We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

 

RETURN POLICY

 

  • Merchandise can only be returned if purchased online directly from www.dcshoes.com
  • Merchandise must be returned within 30 days of date purchased. 
  • Merchandise must be in original condition.
  • Items listed as FINAL SALE cannot be returned for a refund.
  • Shipping charges incurred during checkout are not refundable. 
  • Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

 

RETURN GUIDELINES

 

  • Customers are responsible for any return costs.
  • We suggest obtaining proof of return and retaining it until your refund has been processed.
  • You will be notified via email throughout your package journey and once your refund has been approved.
  • Returns will be processed within 10-14 days of arrival at our warehouse.
  • Once approved, allow 2-4 business days for funds to appear in your account.
  • Please select a carrier of your choice and send any unwanted items to the following address:

DCSHOES-SHOP.CA

C/O A52 Returns

2360 192 St. Unit #110

Surrey, BC V3Z 0N2

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          Contact

          1-844-311-6029

          Specialists are available:
          Monday-Friday from 6AM - 6PM PST
          CLOSED Saturday, Sunday and all major US holidays.

           

          FAQ

          Get immediate answers to our most frequently asked questions.